Hotel Puerta America

Avenida América, 41 28002 - Madrid - Chamartín 315 rooms 315 rooms
Hotel Puerta America
Hotel Puerta America
Hotel Puerta America
Hotel Puerta America
Hotel Puerta America
Hotel Puerta America
Hotel Puerta America
Hotel Puerta America
Hotel Puerta America
Hotel Puerta America
Hotel Puerta America
Hotel Puerta America
Hotel Puerta America
Hotel Puerta America
Hotel Puerta America
Hotel Puerta America
Hotel Puerta America
Very good — 8,2/10
Score from 550 reviews
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Description

The Silken Puerta America offers exclusive and avant-garde design, by world-famous architects including Norman Foster, Jean Nouvel and Zaha Hadid. It has an indoor pool and Turkish bath.

Each floor of the Silken Puerta America was created by a different international architect. Guests choose from photos of available room designs on arrival. Rooms have 1 queen-size or 2 twin beds, and flat-screen LCD TVs.

The hotel restaurant serves modern versions of traditional Spanish food. There is also a terrace and garden, and a top-floor bar with incredible views of Madrid.

Located on Avenida de América Avenue, the Puerta America is just a 5-minute walk from the exclusive Salamanca neighbourhood, and Paseo de la Castellana and Bernabéu Football Stadium are both about 30 minutes’ walk away.

Cartagena Metro Station is just 200 metres from the hotel. Free shuttle service from and to Barajas Airport and the city centre is available on prior request.

Room type Sleeps

Deluxe Room

25m²
1 Full bed(s)
TV Air conditioning Private Bathroom Flat-screen TV Soundproof
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Junior Suite with Executive Lounge Access

45m²
1 Queen bed(s)
TV Air conditioning Private Bathroom Flat-screen TV Soundproof
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Space Club by Zaha Hadid

25m²
1 Full bed(s)
TV Air conditioning Private Bathroom Flat-screen TV
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Executive Suite with Executive Lounge Access

60m²
1 Full bed(s)
TV Air conditioning Private Bathroom Flat-screen TV City view
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Facilities

GeneralGeneral

  • Non-smoking rooms
  • Facilities for disabled guests
  • Elevator
  • Safe
  • Soundproof rooms
  • Heating
  • Hypoallergenic room available
  • Smoke-free property
  • Air conditioning

OutdoorsOutdoors

  • Garden
  • Terrace
  • Outdoor pool
  • Sun deck
  • Outdoor pool (seasonal)
  • Outdoor furniture

Safety featuresSafety features

  • Staff follow all safety protocols as directed by local authorities
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Hand sanitizer in guest accommodation and common areas
  • Process in place to check health of guests
  • First aid kits available
  • Access to healthcare professionals
  • Thermometers for guests provided by property
  • Face masks for guests available

ActivitiesActivities

  • Fitness center
  • Fitness

ParkingParking

  • Parking
  • Parking on site
  • Private Parking
  • Parking garage
  • Accessible parking

Physical distancingPhysical distancing

  • Cashless payment available
  • Physical distancing rules followed
  • Mobile app for room service
  • Screens or physical barriers between staff and guests in appropriate areas

ServicesServices

  • Room service
  • Meeting/Banquet facilities
  • 24-hour front desk
  • Babysitting/Child services
  • Laundry
  • Dry cleaning
  • Ironing service
  • Currency exchange
  • Packed lunches
  • Car rental
  • Tour desk
  • Fax/Photocopying
  • Baggage storage
  • Concierge
  • Suit press
  • Daily housekeeping

Pool and SpaPool and Spa

  • Swimming pool
  • Swimming pool

Cleanliness & disinfectionCleanliness & disinfection

  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation disinfected between stays
  • Guest accommodation sealed after cleaning
  • Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & DrinkFood & Drink

  • Restaurant
  • Bar
  • Breakfast in the room
  • Snack bar
  • Special diet meals (on request)
  • Wine/Champagne
  • Fruit
  • Coffee house on site

Front Desk ServicesFront Desk Services

  • Invoice provided

Food & drink safetyFood & drink safety

  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • All plates, cutlery, glasses, and other tableware sanitized
  • Breakfast to-go containers
  • Delivered food covered securely

InternetInternet

  • Internet
  • Wifi
  • Free Wifi

Safety & securitySafety & security

  • 24-hour security
  • Key card access
  • Security alarm
  • Smoke alarms
  • CCTV in common areas
  • Fire extinguishers

Useful information & kids

Check-in time starts at 14:00

Check-out time is 00:00-12:00

Cancellation/prepayment

Cancellation and prepayment policies vary according to room type (rate). Please check the room conditions when selecting your room above.

Credit card

                  

The fine print

When booking more than 9 rooms, different policies and additional supplements may apply.

The credit card will be preauthorized on arrival for the total amount + 50€ per night as a deposit.

All cots and extra beds are subject to availability and have to be requested in advance.

Please note the following prices for children's breakfast:
*up to 4 years, free;
*from 5 to 12 years, EUR 12,50 per day.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.