Sri Panwa Phuket Luxury Pool Villa Hotel - SHA Plus

The fine print

IMPORTANT NOTICE: The Forest Waterfall Pool will be undergoing renovation from now to 15 August 2024. During this time, our 25-meter infinity-edge pool at Baba Poolclub will remain open as usual. Additionally, you can enjoy the Beach Pool, both of which are open daily from 9am to 6pm. We apologize for any inconvenience and look forward to revealing an upgraded space for your enjoyment. Thank you for your understanding. Guests who wish to use airport shuttle service are requested to inform the hotel in advance of their estimated time of arrival. This can be noted under "Special Requests" during booking or by contacting the hotel using the contact details found on the booking confirmation. Please note that the name of the credit card holder must be the same as the guest's name and credit card must be presented to the property upon check-in. If the credit card holder is not a guest, please note that payment would need to be made via bank transfer within 48 hours after booking to secure the reservation. Guests are kindly advised to contact the property directly for payment details. Please be that the following room types are for adult guests only: - “Suite - Adult only” - “King Suite with Sea View - Adult only” - "Pool Suite with Ocean View - Adult only" - "Pool Suite with Sunset View - Adult only" These room types only accommodate up to 2 adults and cannot serve extra persons in extra beds or children in existing beds. Pet is allowed to stay only in the villa. We charge a nightly pet fee of 2’400 net. A "small pet" is a cat or dog which is easily held/carried by the guest, a maximum of 45 lbs. Guests are responsible for any damages to the villa and its contents. The guest's villa will be inspected for such damages prior to checkout. If extensive cleaning or damage repair is necessary beyond the normal deep cleaning process, the guest may be charged additional fees. At check-in, guests with a pet will need to sign the agreement which guarantees and authorizes credit card payment for any damage caused by their pet. All guests shall be fully and solely responsible for disposal of pet waste, both inside and outside of their villa. Disposal must be made only by placing the pet waste in a sealed plastic bag and placing the bag in a dumpster. If pet owners do not properly dispose of pet waste they shall be required to reimburse the hotel authority for any expense involved in providing alternate waste disposal. Housekeeping cleaning service will be provided only if the pet is removed from the villa during the service. Pets must be under owner's control and should not disturb other guests (barking, non-friendly manner, etc.). Upon receipt of two (2) noise or disruptive complaints, the guest may be asked to make alternate arrangements for their pet. Pet owner will be fully responsible for any injuries to the hotel employee or other hotel guest caused by their pets. Pets are not allowed in the public areas of the hotel such as the lobby, sitting room, fitness center, library, dining area, any food service areas or at the pool.